Customer information

Returns & refunds

If your item arrives damaged, defective or different from what you ordered, contact joepeezywearllc1@gmail.com promptly, preferably within 30 days of delivery. Include your order number, a description of the issue and clear photographs.

After reviewing the issue, we will arrange an appropriate replacement or refund for a verified product fault or order error. If a return is required for a verified fault or error, we will provide instructions and cover the necessary return postage. Please contact us before sending anything back; the address on the package may not accept returns.

Because our products are made to order, we do not offer voluntary returns or exchanges for a change of mind or an incorrectly selected size. Please review the product details and size information before ordering.

To request a cancellation or change, contact us immediately. Requests may not be possible once production begins. Any cancellation rights provided by applicable law remain unaffected.

Approved refunds are returned to the original payment method. Your payment provider determines when the credit appears. Contact us if you need help checking a refund.

This policy does not limit your statutory consumer rights.